Terms & Conditions

Terms & Conditions

Code of ethics
Staff at Embrace Counselling are accredited members of the British Association for Counselling and Psychotherapy and adheres to the BACP codes of ethics.  Counsellors and Supervisors working with young people have up to date Disclosure and Baring Enhanced security checks.

Confidentiality
All information will be kept confidential unless the client and therapist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If possible, we will always try to discuss matters around disclosure with you beforehand.

Anti-discrimination
Embrace Counselling is committed to anti-discrimination. We value difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Cancellation Invoices and missed session
If for any reason you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48 Hours. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. With adequate advanced notice, where possible, you may be offered an alternative appointment.
You will be given as much advance notice as possible in terms of the holidays or needing to cancel your appointment for any other reason.

Session Length:
50 minute slots, if you arrive late the session will still last for the 50 minutes.

If the therapist arrives late we will ensure that you have a 50 minute session slot.

Sessions are usually weekly at the same time. Dependent on your presenting issues will determine how many sessions will be required; we will discuss this with you during the assessment appointment

We will review sessions with you, mid way to get feedback on how things are going with you

We will also ask for your feedback at the end of the therapeutic contract. Your views and opinions are important to shape the work that we offer

Fee
Sessions are £70.00 per session payable on the day or in advance prior to the session via bank transfer

Skype
Counselling online via Skype is a very convenient way to engage in talking therapy when you cannot attend face to face sessions.

You could find yourself in one of the following categories:

  • Perhaps you travel a lot with work or do shift work.
  • Maybe you have a disability, which makes it hard for you to leave your house.
  • You could be living overseas and want to talk to a counsellor from your own country/culture.
  • Alternatively, maybe you have childcare or other caring responsibilities, which make it hard to find the time to travel to sessions.
  • Or, there might be no suitable therapists living near you, if you live in a remote area, for example

Whatever the reason, counselling via Skype could be the solution to exploring your difficulties in the comfort of your own home.

All you need is a computer with either a built in webcam and microphone, and to download Skype to your personal computer.

Is online counselling/psychotherapy via Skype video confidential?

Yes. Skype sessions are encrypted to ensure confidentiality and privacy. You can read more about this here on the Skype website.  

email

enquiries@embracecounselling.org.uk

phone

07535 020 339

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